Managed IT support for UK businesses
Proactive managed IT support: fast helpdesk, managed devices, Microsoft 365, starters and leavers, and security built in. One accountable London team.
One dependable team for everyday support, proactive maintenance and clear technology decisions. PurpleBox looks after your people, devices, Microsoft 365 and security for a predictable monthly fee, so IT stops being something you worry about.
Who it's for
Managed IT support suits businesses of roughly 5 to 100 people that:
- don't have an in-house IT person, or have one who needs back-up
- rely on Microsoft 365, laptops and cloud apps every day
- handle client data and need to show good security, for example law firms, accountants, financial advisers, investment managers and property businesses
- are tired of paying by the hour for fixes and want problems prevented instead
What's included
Helpdesk support for your team
Phone, email and remote support from a team that knows your setup. Support runs from 08:00 to 18:00, Monday to Friday. We respond as soon as possible, usually within 1 hour.
Managed devices and updates
Every laptop and desktop is monitored, patched and protected. We see problems such as failing disks or missed updates before they turn into downtime.
Microsoft 365 administration
Users, mailboxes, licences, Teams, SharePoint and security settings managed for you, including multi-factor authentication on every account.
Starters and leavers
New staff get a ready-to-go laptop and accounts on day one. When someone leaves, their access is removed the same day and their data is kept safe.
Security built in
Endpoint protection, email filtering, MFA and secure configuration come as standard, not as optional extras. This is the same baseline that Cyber Essentials asks for.
Backup and recovery
Microsoft 365 and important files are backed up and recovery is tested, so a deleted folder or a ransomware attack is not the end of your data. If you are already dealing with an active attack or system failure, we also provide emergency IT support.
Technology planning
Regular reviews of what you have, what is due for replacement and what is costing more than it should, in plain English.
Supplier management
We deal with your broadband, phone, software and printer suppliers so you don't have to.
How onboarding works
- Discovery call. We learn how your business works and what is causing problems.
- Audit. We review devices, accounts, Microsoft 365, network and backups, and give you a short written summary of risks and quick wins.
- Proposal. A fixed monthly price per user or device, with exactly what is included.
- Onboarding. We install monitoring, secure accounts and document everything, usually without disrupting your team. Timing depends on your size and setup, so we agree a plan with you first.
- Ongoing support and reviews. Day-to-day help plus a regular review meeting.
Pricing
Managed IT support is priced per user per month, so your costs grow only as your team does. Prices start from £39 per user per month + VAT. Software licences, such as Microsoft 365, are charged separately. Use the quote calculator for an estimate, or request a callback for a fixed quote.
Why PurpleBox
- Security first. Security is built in from the start, not sold to you after something goes wrong.
- One accountable partner. Support, devices, Microsoft 365, phones, backup and security under one roof.
- 15+ years of technical experience.
- Plain English. Clear updates and no unnecessary upselling.
Results for clients like you
- Five suppliers became one
- Zero-downtime server relocation for a financial firm
- Secure remote team onboarding
Frequently asked questions
What is managed IT support?
It is ongoing IT support for a fixed monthly fee. Instead of calling someone when things break, a provider looks after your devices, accounts and security continuously and fixes problems as part of the service.
How much does managed IT support cost in the UK?
Most providers charge per user per month. The price depends on what is included, such as security tools, backup and on-site visits. We give a fixed quote after a short audit.
Do you provide on-site support in London?
Yes. We visit businesses in London when a problem needs someone on-site.
Can you work alongside our in-house IT person?
Yes. We can cover the helpdesk, security and out-of-hours work while your IT person focuses on projects, or act as back-up when they are away.
Is there a long contract?
Our support is usually monthly. Some services need a yearly contract or upfront payment, such as certain Microsoft licences. We will tell you which before you sign.
How quickly can you start?
It depends on your size and setup. We will give you a timeline after the audit, and we can usually help with urgent problems straight away.
Ready to get started?
Talk to us about how we can help your business with managed it support.
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